By registering for any of our expeditions, you agree to the following terms and conditions. Please read them carefully before confirming your participation.
1. Participation Requirements
For diving experiences, it is mandatory to hold a PADI Open Water Diver certification (or equivalent), unless the destination requires a different level.
You must submit a copy of your certification and complete the required documentation before the trip.
If you answer “Yes” on the medical form, you must provide a medical certificate of fitness to dive. Failure to present this document will prevent you from diving, and no refund will be issued.
2. Itineraries and Flights
Carefully review your expedition itinerary before purchasing tickets.
Schedule your return flight at least 18 hours after the last dive.
SepioDive is not responsible for delays, cancellations, or changes caused by airlines, transport agencies, or external boat operators.
3. Payments, Reservations, and Cancellations
Your spot is confirmed only upon full or partial payment.
If you fail to meet payment deadlines, your spot will be automatically forfeited with no refund.
National Expeditions:
Cancellation up to 45 days before the start of the expedition: refund in the form of a voucher valid for 12 months, subject to a 25% penalty.
Less than 45 days before the expedition: no refund.
International Expeditions:
Cancellation up to 60 days before the start of the expedition: refund in the form of a voucher valid for 12 months, subject to a 25% penalty.
Less than 60 days before the expedition: no refund.
If the expedition does not take place due to not reaching the minimum number of participants, 100% of payments will be refunded.
4. Early Payment Discounts and Additional Benefits
SepioDive offers early payment discounts for expeditions, which will be clearly stated in the official communication of each experience.
Each discount will have a specific deadline, determined for each expedition. Once that date has passed, the discount will no longer apply.
Participants certified at any level with SepioDive (Open Water, Advanced, specialties, etc.) are entitled to an additional 5% discount, valid at any time of booking.
This additional discount may be combined with the early payment discount valid at the time of booking.
To validate discounts, participants must comply with the payment deadlines and conditions established for the expedition.
5. Insurance
During our expeditions, you will have travel and/or dive insurance (when applicable).
We recommend obtaining additional travel insurance.
6. Liability
You participate at your own risk and acknowledge that you release SepioDive, its instructors, and partners from liability regarding accidents, illnesses, lost items, delays, or any situation beyond our control.
We assume no responsibility for missed flights, lost luggage, medical incapacities, or personal decisions that prevent participation.
In case of force majeure (bad weather, government restrictions, transport closures, etc.), you may choose to:
Reschedule your experience within the next 12 months, assuming possible cost variations.
Request a 100% refund of the amount paid.
7. Unfulfilled Activities
If an activity cannot be carried out due to SepioDive’s responsibility, compensation will be provided in the form of a voucher valid for 12 months.
If you choose not to participate in an activity for personal reasons or force majeure, no refund will be issued.
8. Image Use
By participating in our experiences, you authorize SepioDive to use your image, voice, and/or name in photographs, videos, or audiovisual material for educational or promotional purposes, without financial compensation.
If you prefer not to appear in such materials, you must notify us in writing before the expedition begins.
9. Personal Data Protection
SepioDive complies with Law 1581 of 2012 on personal data protection.
Your data will only be used for administrative and logistical purposes related to your experience.
Data will not be shared with third parties, except when necessary for service provision (insurance, transport, lodging, etc.).
You may exercise your rights of access, rectification, or deletion of your data by submitting a written request to SepioDive.
10. Traveler Conduct
Compliance with all safety rules and instructor/guide instructions is mandatory.
Behaviors that endanger your safety, that of others, or the environment may result in exclusion from the expedition without refund.
11. Applicable Law
These terms and conditions are governed by Colombian law. Any dispute will be resolved under the jurisdiction of the competent courts in Colombia.