Terms and conditions
Welcome to SepioDive!
By confirming our services you accept all the policies described below:
Cancellation policies due to weather or other reasons of force majeure.
Due to the weather conditions in the area, it is not very likely that there will be reasons for cancellation, however if a weather event or any inconvenience of force majeure occurs that forces us to cancel the trip, 100% of the value of the reservation will be refunded. This will be reflected a couple of days to a week after canceling the transaction, due to the banking procedures that must be carried out.
Cancellation policies by the client.
If you decide to cancel the service, you will be refunded 50% of the value of the reservation. This is due to the logistical costs that must be reserved to guarantee your diving experience. To avoid these situations, we recommend that you contact our contact email info@sepiodive.com to request the modification of your date with a minimum of one day in advance of the dive in case you have any news to attend.
NOTE: In the event that the service involves an online course (PADI E-LEARNING), the value of this material will not be refunded and the client will have one year to complete the practical part of the course at any PADI diving center in the world.
You accept the NO refund policies in the following cases:
If the client does not modify the date with a minimum period of one day before the provision of the service.
If the client cancels or does not show up on the day of the provision of the service.
If the client shows up after the start time of the service.
You accept the Personal Data Processing policies
Pursuant to the provisions of Law 1581 and Decree 1377 of 2013 on the Protection of Personal Data, you have the right to request SEPIODIVE to rectify, update, include or delete your personal data included in its contact database, lists or message chains in which they are found.
We would like to confirm that SEPIODIVE will collect, archive, consult and use your personal data for the sole purpose of fulfilling the corporate purpose in accordance with the Law.
Our purpose is to promote the services offered by us, carry out academic, tourist, social and cultural activities, update data and send communications to the registered email related to the development of the corporate purpose and services offered by us.
For any complaint about the handling of your data, you can send us an email to info@sepiodive.com with your request and we will respond immediately.